2.1 Covered services

Subject to applicable law, we may provide, coordinate, or facilitate, among other things:

• In-person and mobile notary services in California;
• Loan-signing and real estate closing support;
• Apostille and similar document facilitation services;
• Document printing, preparation/assembly as instructed by you or your counterparties, and document courier or drop-off;
• Access to the Site, including scheduling, document upload, and status or communication features; and
• Related administrative, coordination, and customer-support services (collectively, the “Services”).

2.2 Service availability and changes

Services and Site features are offered in selected locations and are subject to scheduling, personnel, and other constraints. We may modify, suspend, or discontinue any Service, feature, or content at any time without notice, including for maintenance, legal changes, risk management, or business reasons.

2.3 No guarantee of acceptance of documents

We do not guarantee that any document we witness, notarize, or handle will be accepted by any lender, title or escrow company, court, recorder, government agency, foreign authority, or other third party. You are solely responsible for confirming with such third parties that your documents and any notarial form meet their requirements.

2.4 Remote services

At this time, our notarial Services are provided in person where permitted by law. If we later offer remote or online notarization or signing Services, additional or updated terms may apply, and we may require you to accept those terms before using such services.

3.1 Customers covered by these Terms

“Customer” under these Terms includes, as applicable:

• Individual signers who pay us directly;
• Business clients (such as lenders, mortgage brokers, escrow and title companies, real estate professionals, law firms, accounting firms, and similar organizations) that book Services; and
• Any person who uses the Site or interacts with us regarding the Services.

3.2 Eligibility

Use of the Site and Services is intended for individuals who:

• Are at least 18 years of age; and
• Have legal capacity to enter into binding agreements.

By using the Site or Services, you represent and warrant that you meet these requirements and, if you are acting for an entity, that you have authority to bind that entity.

3.3 Geographic limitations

The Site and Services are intended for use by persons located in the United States and only where the Services are lawful. You are responsible for determining whether your use of the Site or Services is permitted in your jurisdiction and for complying with all applicable laws.

3.4 Booking on behalf of others

You may book Services for another individual (for example, an assistant scheduling for a signer), but by doing so you represent and warrant that:

• You are authorized to share that individual’s personal information with us; and
• You have authority to bind that individual (and any represented entity) to these Terms, or you will ensure that they review and accept these Terms before the appointment.

4.1 Booking methods

Appointments may be requested or scheduled:

• Through the Site or any online scheduling tools we provide;
• By phone, text message, or email; or
• Through any separate portal or channel we designate for institutional clients.

A booking is not confirmed until you receive explicit confirmation (for example, by text, email, or portal status). We may decline or cancel any booking in our discretion.

4.2 Pre-appointment confirmations and instructions

We may send confirmation messages and follow-up texts or emails that include:

• Appointment date, time, and location;
• A request that you or the signer confirm attendance;
• Requests to confirm that signer names on paperwork match acceptable ID; and
• Links to our “Items to Note” or similar guidance pages.

You are responsible for reviewing and following all instructions we provide before the appointment, including any ID and name-matching requirements. Failure to do so may result in a terminated appointment and applicable fees.

4.3 Rescheduling

You may request to reschedule an appointment. To avoid being charged a minimum fee under our Fee Schedule, we must receive your rescheduling request at least 24 hours before the scheduled appointment start time (based on the local time of the appointment location), unless we agree otherwise in writing.

4.4 Cancellations and minimum fees

We generally do not require advance payment, but by booking an appointment you agree:

• If you cancel less than 24 hours before the scheduled start time,
• Or if you fail to comply with our pre-appointment requirements such that the appointment cannot proceed,

we may invoice and you will pay at least the minimum fee applicable under our then-current Fee Schedule posted at https://alexthenotary.com/fees (the “Fee Schedule”), as updated from time to time.

4.5 No-shows and waiting time

If the notary arrives on site at the scheduled place and time and:

• The signer(s) are not present and ready to begin within 15 minutes, or
• Conditions at the location prevent the signing from starting within that time,

we may treat the appointment as a no-show and invoice the minimum fee under the Fee Schedule. We are not obligated to wait beyond this grace period.

4.6 On-site changes and additional fees

If, at the appointment, additional signers appear, extra documents are presented, or extra notarizations are requested beyond what was disclosed at booking, you agree that:

• We may charge additional fees in accordance with the Fee Schedule; and
• You are responsible for those additional amounts.

We may, in our discretion, require written confirmation (including via text or email) that you agree to additional fees before proceeding.

5.1 Fee Schedule and changes

Our fees, including but not limited to per-signature fees, travel charges, after-hours rates, additional signer fees, printing fees, and other charges, are described in the Fee Schedule posted at https://alexthenotary.com/fees. The Fee Schedule may be updated at any time and applies to bookings made after the updated schedule is posted, unless otherwise agreed in writing.

5.2 Due date and methods of payment

Unless we agree otherwise in writing:

• Payment is due upon completion of the appointment or upon invoice, as applicable.
• We may accept one or more payment methods (for example, certain cards, electronic transfers, or payment platforms) and may change accepted methods at any time without notice.

Third-party payment processors and platforms are independent of us and may apply their own terms and fees. We are not responsible for their acts, omissions, systems, or security.

5.3 Late payments; suspension; collection

If any invoiced amount is not received by the due date, we may, to the extent allowed by law:

• Charge late fees and/or interest at a reasonable rate described on the invoice or in the Fee Schedule;
• Suspend or refuse further Services or bookings until all outstanding amounts are paid; and
• Recover from you reasonable costs of collection, including attorneys’ fees and collection agency fees, if permitted by law.

5.4 Refunds and chargebacks

Our Services typically involve personalized time and travel. Except where expressly required by law or agreed in writing:

• We generally do not provide refunds once Services are performed; and
• You agree not to initiate a chargeback or payment dispute unless you have a good-faith basis and have first followed the dispute-resolution steps in Section 18.

Unauthorized or bad-faith chargebacks constitute a breach of these Terms. We reserve the right to contest any chargeback and to seek recovery of amounts improperly reversed, along with our reasonable related costs.

6.1 Customer responsibilities

You are responsible for:

• Ensuring that each signer appears in person as scheduled;
• Ensuring that each signer is competent, willing, and not under coercion;
• Ensuring that documents are complete and ready for signing (no blank essential terms); and
• Confirming that the requested notarizations and signatures are lawful and appropriate for the relevant transaction and jurisdiction.

6.2 Identification and name-matching

Each signer must present acceptable, original, valid, unexpired, and undamaged identification that complies with applicable California law and any additional requirements imposed by requesting parties (for example, lenders or escrow companies). In particular:

• All required name elements (such as first, middle/initial, and last name) shown on the documents must be supported by acceptable ID; and
• We do not permit “mixing and matching” of multiple IDs to cure name discrepancies.

Our ID and name-matching expectations are further described on our “Items to Note” or similar pages on the Site. Those materials are provided for reference only and do not limit our discretion or legal obligations.

6.3 Right to refuse or terminate service

To the extent allowed or required by law, we may refuse, suspend, or terminate any appointment or Service, without any obligation to disclose the specific reason, including if:

• Identification is missing, invalid, expired (without an applicable exception), or suspicious;
• There is a name discrepancy, spelling issue, or other inconsistency that we consider material;
• We suspect fraud, subornation of perjury, or illegal activity;
• A signer appears unwilling, coerced, impaired, or otherwise unable to complete the signing;
• There are disputes among participants that prevent a proper signing;
• The location or environment is unsafe or inappropriate, including due to disruptive or aggressive animals; or
• We believe proceeding would violate law, applicable professional standards, or our internal policies.

If an appointment is refused or terminated for reasons within your control (for example, ID problems, name discrepancies, or failure to follow pre-appointment instructions), you remain responsible for applicable minimum or other fees under the Fee Schedule.

6.4 Responsibility for document content

You acknowledge and agree that:

• We do not draft documents for you, supply legal forms, or decide which documents you should sign;
• We do not review documents for legal sufficiency, tax consequences, financial effect, or fitness for any particular purpose; and
• You are solely responsible for the content and legal effect of all documents you provide or sign.

We may, in some cases, direct you to third-party resources or your own advisors, but you may not rely on anything said or written by us as legal, financial, real-estate, tax, immigration, estate-planning, or other professional advice.

7.1 Independent contractors

We may engage independent contractor notaries and other independent professionals (“Contractor Notaries”) to perform or assist with Services. Contractor Notaries:

• Are independent contractors, not our employees, partners, or agents; and
• Are individually responsible for complying with the laws and rules of their commissioning jurisdictions, including notary laws and recordkeeping requirements.

7.2 Allocation of responsibility

Our role in connection with Contractor Notaries is limited to coordination and administrative support. To the fullest extent allowed by law:

• We do not accept responsibility or liability for acts, omissions, errors, or misconduct of Contractor Notaries;
• We do not guarantee that Contractor Notaries will follow any particular procedure, timeline, or approach; and
• Any legal or regulatory duties of Contractor Notaries are personal to them.

Your sole remedies relating to Contractor Notaries are as set out in these Terms, and our overall liability remains subject to the limitations in Section 16.

7.3 Third-party platforms and carriers

We may use third-party signing platforms, e-signature tools, document-management systems, shipping or courier services (including postal services, FedEx, UPS, or others), and other vendors. These third parties operate independently of us and are responsible for their own systems and conduct.

To the fullest extent allowed by law:

• We are not liable for delays, losses, damage, misdelivery, technical failures, or other issues caused by such third parties; and
• Risk of loss or damage for document packages handled by carriers passes to you once the package is delivered to the carrier or drop-off point we reasonably select.

8.1 Not a law firm

The Company and Alex A. Allen are not a law firm. No attorney-client relationship is created by your use of the Site or Services, and nothing we say or write should be treated as legal advice.

8.2 No legal, tax, or financial advice

You understand and agree that:

• We do not provide legal, financial, real-estate, tax, estate-planning, immigration, investment, or accounting advice;
• Any explanations we may give about documents are limited to identifying fields or reading factual information, not advising on meaning or effect; and
• You must consult your own qualified advisors for any legal, tax, financial, or similar advice.

You may not rely on any statement, email, text message, or other communication from us as a substitute for advice from your own professional advisors or from any lender, escrow company, title company, broker, insurer, or government agency.

8.3 Third-party instructions vs. law

If instructions from a lender, escrow company, attorney, or other party conflict with applicable law or professional rules, we and any notary or signing agent will follow the law. We are not liable for refusing to follow instructions we consider inconsistent with legal or professional requirements.

9.1 Accounts

We may allow or require certain users to create accounts on the Site. Where accounts exist:

• Users must keep credentials confidential and not share them;
• Users are responsible for all actions taken under their accounts, whether authorized or not, except to the extent caused solely by our security breach; and
• Shared accounts among unrelated individuals are not allowed.

9.2 Suspension and termination

Subject to applicable law, we may, at any time and in our discretion, with or without notice:

• Suspend, restrict, or terminate any account or access to the Site or Services; or
• Decline to provide Services or accept bookings,

including for nonpayment, suspected fraud, breach of these Terms, abusive conduct, excessive cancellations, or for any other lawful reason or for no stated reason.

Upon termination, we may disable access to your account and associated content. We may retain records as described in our Privacy Policy and as required by law.

10.1 Ownership

We and/or our licensors own all rights, title, and interest in and to the Site, the Alex The Notary / Juratica / NotaryMind names and logos, and all related content, designs, text, graphics, software, tools, training materials, and other materials, excluding documents and content supplied by you.

10.2 Limited license

Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Site for your personal or internal business purposes in connection with requesting and receiving Services.

You may not:

• Copy, modify, distribute, sell, sublicense, or exploit the Site or its content, except as expressly allowed;
• Frame or mirror the Site;
• Use the Site or our content to build or improve a competing service;
• Provide access to competitors for benchmarking, reverse engineering, or similar purposes; or
• Use our trademarks, logos, or trade dress without our prior written consent.

10.3 User documents and content

You retain ownership of the documents and content you provide (“User Content”). You grant us a non-exclusive, worldwide, royalty-free license to use, process, store, reproduce, and transmit User Content as reasonably necessary to:

• Provide and support the Services;
• Comply with law, legal process, and recordkeeping obligations; and
• Maintain internal backups and archives.

For reviews, testimonials, comments, and similar submissions that you provide about us or the Services, you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free license (with the right to sublicense) to use, reproduce, modify, publish, and display such content for our business purposes, including marketing, subject to our Privacy Policy and any commitments we have made regarding identification or attribution.

11.1 Acceptable use

You agree not to:

• Use the Site or Services for any unlawful, fraudulent, deceptive, or harmful activity;
• Harass, threaten, or abuse our notaries, staff, Contractor Notaries, or other participants;
• Attempt to circumvent identity-verification or notarial requirements;
• Interfere with or disrupt the Site or related systems;
• Scrape, crawl, or otherwise automatically extract data from the Site without our written consent;
• Reverse engineer, decompile, or attempt to access the Site’s source code or underlying data structures; or
• Use the Site or Services to build, train, or enhance a competing product or service.

11.2 Security-related prohibitions

You must not:

• Attempt to bypass or defeat authentication, encryption, or security controls;
• Attempt to gain unauthorized access to another user’s account or data; or
• Conduct penetration testing, scanning, or similar security assessments of our systems without our prior written approval.

11.3 Recording and images

Unless we give prior written consent or applicable law clearly permits, you and your associates must not:

• Record, photograph, or film our notaries or signing agents during appointments; or
• Record or distribute audio, video, or images of communications with us.

Nothing in this section is intended to limit any non-waivable rights you may have under applicable law.

12.1 Our duties

Subject to law and these Terms, we will use commercially reasonable efforts to maintain the confidentiality of documents and information you provide in connection with the Services, consistent with our internal policies and our Privacy Policy.

12.2 Your responsibilities

You are responsible for:

• Protecting copies of documents and communications in your possession;
• Limiting access to such materials to those who need them; and
• Using suitable safeguards when transmitting or storing documents (for example, secure email or portals).

We are not responsible for your handling of documents or for your disclosures to third parties.

13.1 No warranties

To the fullest extent allowed by law, and except as expressly stated in these Terms:

• The Site and Services are provided “as is” and “as available”;
• We make no promises or warranties of any kind, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement; and
• We do not warrant that the Site or Services will be uninterrupted, secure, or error-free.

13.2 No guarantee of outcome

We do not guarantee:

• That any signing or notarization will close a transaction;
• That any document will be accepted by any institution; or
• That any result you may want (for example, loan approval, recording, or government approval) will be achieved.

13.3 Insurance

We may maintain errors and omissions or similar insurance for certain activities, but:

• You may not rely on the existence or limits of any insurance as expanding our duties or liabilities; and
• Any coverage is subject to policy terms, conditions, and exclusions, which do not modify these Terms.

14.1 Cap on damages

Our total liability to you, for all claims and causes of action of any kind arising out of or related to the Site, the Services, or these Terms, whether in contract, tort (including negligence), strict liability, or otherwise, will not exceed the aggregate amount you paid us for the specific Services that gave rise to the claim.

If you did not pay us any fees for the relevant Services, our total liability will not exceed one hundred U.S. dollars (US $100).

14.2 Excluded damages

In no event will we be liable for any:

• Indirect, incidental, consequential, special, or punitive damages;
• Loss of profits, revenue, business, goodwill, or anticipated savings; or
• Damages arising from acts or omissions of third parties (including Contractor Notaries, carriers, platforms, or government agencies),

even if we have been advised of the possibility of such damages.

14.3 Additional limits

These limitations apply:

• To all claims in the aggregate;
• Regardless of the success or failure of other remedies; and
• To claims by or on behalf of any third party accessing the Site or Services through you.

Some jurisdictions do not allow certain limitations or exclusions. In those cases, the above limits apply to the greatest extent permitted by law.

17.1 Assignment

You may not assign or transfer these Terms, or any rights or obligations under them, without our prior written consent. We may assign or transfer these Terms, in whole or in part, without your consent, including in connection with a merger, sale of assets, or other transaction.

17.2 Relationship of the parties

Nothing in these Terms creates any employment, partnership, joint venture, or agency relationship between you and us. Contractor Notaries and other third parties are independent contractors and are not third-party beneficiaries of these Terms.

17.3 No third-party beneficiaries

Except as expressly stated, these Terms are for the sole benefit of you and us and do not create rights in any third party.

18.1 Governing law

These Terms and any dispute arising out of or relating to the Site, the Services, or these Terms are governed by the laws of the State of California, without regard to its conflict-of-law rules, and by applicable federal law.

18.2 Informal dispute resolution (45-day notice)

Before starting arbitration or any court proceeding (other than small-claims court), you must first send us a written notice of the dispute that includes:

• Your name and contact information;
• A description of the dispute; and
• The relief you seek.

Send this notice to: legal@alexthenotary.com and by mail to:

We will attempt to resolve the dispute informally within 45 calendar days after we receive your notice. If the dispute is not resolved within that period, either party may proceed as described below.

18.3 Agreement to binding arbitration and class-action waiver

a. Binding arbitration (general rule) — Except as provided in Sections 18.2, 18.3(b), and 18.4, any dispute, claim, or controversy between you and us arising out of or relating to the Site, the Services, or these Terms (collectively, “Disputes”) will be resolved by binding arbitration on an individual basis.

Arbitration will be administered by the American Arbitration Association (“AAA”) under its applicable rules (including, where applicable, the Consumer Arbitration Rules), as modified by these Terms. If AAA is unavailable or unwilling to administer a particular Dispute, the arbitration will be administered by JAMS under its applicable rules, or by another reputable arbitration provider we mutually agree upon.

b. Small-claims court carve-out — Either party may bring an individual action in small-claims court in Los Angeles County, California, instead of arbitration, if the claim is within that court’s jurisdiction and is brought only in that court.

c. Individual arbitration only; no class or representative actions — You and we agree that all arbitrations and court actions between you and us must be conducted on an individual basis only. To the fullest extent allowed by law:

• There will be no class, collective, consolidated, or representative actions or arbitrations;
• Neither party may act as a class representative or class member; and
• The arbitrator has no authority to conduct class or representative proceedings.

If a court or arbitrator determines that this subsection cannot be enforced as to a particular claim or request for relief, that claim or request (and only that claim or request) must be brought in court as described in Section 18.4, and all other claims remain subject to arbitration.

18.4 Court actions; exclusive jurisdiction

Except for small-claims matters as allowed in Section 18.3(b), any court action arising out of or relating to the Site, the Services, or these Terms must be brought exclusively in:

• The state courts located in Los Angeles County, California; or
• The federal courts for the Central District of California.

You and we consent to the personal jurisdiction of those courts and waive any objection to venue or forum in those courts, to the extent allowed by law.

18.5 Costs and fees in arbitration

Arbitration filing, administration, and arbitrator fees will be governed by the applicable provider’s rules. Each party will pay its own attorneys’ fees and costs, except as otherwise required by law or as awarded by the arbitrator under applicable fee-shifting statutes or agreements.

19.1 Electronic commerce notice – California Civil Code § 1789.3

If you are a California resident using the Site as an electronic commerce service, the following consumer rights notice applies to you:

The provider of the electronic service is:

You may be charged fees for Services as described in our Fee Schedule at https://alexthenotary.com/fees and in these Terms.

To resolve a complaint regarding the Service or to receive further information regarding use of the Service, you may contact us at the address or email above. You may also contact the:

19.2 Cooling-off and other statutory rights

To the extent any non-waivable statutes give you a right to cancel or rescind a transaction within a specified period, or other required consumer protections, those rights apply as provided by law. These Terms do not limit any non-waivable consumer rights. We do not, however, extend additional cancellation or cooling-off rights beyond what applicable law requires and what is set out in these Terms.

21.1 Entire agreement

These Terms, together with any confirmed bookings, order details, and any additional written agreements or acknowledgments you sign in connection with specific Services, form the entire agreement between you and us regarding the Site and standard Services, except where a separate signed agreement expressly overrides these Terms.

21.2 Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect, and the invalid provision will be enforced to the maximum extent allowed or replaced by a valid provision that most closely reflects the original intent.

21.3 Non-waiver

Our failure to enforce any provision of these Terms on any occasion does not waive our right to enforce it later or on a different occasion.

21.4 Headings and construction

Headings are for convenience only and do not affect interpretation. These Terms will be interpreted without any presumption against the party that drafted them.

If you have any questions about these Terms, please contact: